T-Mobile USA's Network Went Down on Software Issue

The company fixed it, says won't happen again

  T-Mobile manages to discover and solve its network problem
Wireless carrier T-Mobile USA has experienced some problems with its network recently, as around 5 percent of its users had no access to the airwaves. However, the company has already managed to get things back in order, and also released an official statement on the issue, saying that the network went down due to some software issues.

“About five percent of our customers across various geographies were affected for much of Tuesday evening, and by late Tuesday PST their service was restored. Our sole focus has been restoring full services for all customers; we are now investigating the root cause of the incident. We sincerely apologize for the inconvenience that this has caused our customers” is what the carrier said after bringing the network back online.

The mobile phone carrier's network went down on Tuesday, yet the company managed to make it work again pretty fast. Even if only 5 percent of T-Mobile's user database was affected by the problem, there were still come inconveniences, yet it seems that it took all measures for them not to happen again. The good news is that the services have been restored fast and that the root problem has been discovered.

“After investigating the cause, we have determined that a backend system software error had generated abnormal congestion on the network. T-Mobile has since implemented additional measures to help prevent this from happening in the future. We again apologize to those customers who were affected and may have been inconvenienced,” is what the company revealed in a statement.

However, this is something that doesn't apply entirely to other outages the carrier has recently had. As many of you might already know, its Sidekick users saw their service down at the beginning of October, and some of them lost all of their personal data that was stored in the cloud. For what it's worth, the servers were managed by Microsoft's Danger team, yet T-Mobile still had to compensate with a free month of data service for its Sidekick users, while also offering a $100 gift card to those who were affected the most.

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By    5 Nov 2009, 10:47 GMT